Kick ICT Group acquires C2 Software Limited
Power Virtual Agents enables you to ease the workload of your customer-facing team by effortlessly building adaptable chatbots. With no coding required, the AI chatbots you create will be ready in hours, complete with the ability to engage with both customers and employees using natural language.
And since anyone can use Power Virtual Agents, you don’t need developers and data experts to make the platform work for you. This allows your customer service experts to have hands-on involvement in building the bots, bridging the gap that’s been holding the chatbot industry back. Plus, with the complexity of building conversational AI taken out of the equation, you can make ongoing updates to bots without monopolising the time of your IT team.
With the help of Microsoft’s intelligent chatbots you can automate the resolution of simple commonplace issues raised by customers or staff, freeing up company time to tackle more complex challenges and focus on high-value interactions without compromising on personalised service.
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What to expect from Power Virtual Agents
Simple to develop
With a guided, no-code graphical interface, enabling your team to easily develop custom bots, regardless of their level of coding knowledge. Novel and intuitive, the platform puts your experts behind the wheel, letting them create the solution customers need
Empower with AI
Power Virtual Agents enables the chatbots themselves to take action based on AI. Using a series of pre-built connectors, you can build custom workflows and complex scenarios for your bots to follow, empowering them to complete tasks on behalf of users
Performance Analytics
You can measure which chatbot topics are popular and spot areas that need improvement. With the help of detailed data insights based on powerful metrics, you can continuously adjust your bots to boost their performance
Power with Azure
You can push the limits of Power Virtual Agents even further when you integrate the platform with Azure. The dedicated Azure Bot Service enables you to extend the functionalities of your chatbots by setting up advanced custom scenarios. What’s more, by tapping into Azure’s Bot Framework, you can take advantage of cognitive services such as speech, as well as dozens of pre-built chatbots
Power Your Customer Service
Much like other Microsoft solutions, Power Virtual Agents integrates seamlessly with the rest of the company’s offering, including other products in the Power Platform, as well as Office 365, Dynamics 365, and Azure. Dynamics 365 Customer Service Insights, in particular, is a perfect companion to Power Virtual Agents; combined, the two systems provide a comprehensive view of all your customer service operations, allowing you to automate trending or time-consuming topics
Common Questions
How are organisations using Power Virtual Agents?
There's lots of examples, from the generic uses that can benefit most businesses to more niche examples. Here's a selection of how Power Virtual Agents can benefit your business from a customer perspective::
- Support online customer service by answering common customer issues automatically
- Ensure your people are freed up to resolve the more important, higher value customer issues
- Drive customer satisfaction and net promoter score with quicker issue resolution
- Access easy to use dashboards with all your Virtual Agents insights and results on one, accessible place
What is the cost of Power Virtual Agents?
Power Virtual Agents currently costs £754.10 per month for 2,000 sessions. Alternatively, you can sign up for the free version and browse the platform functionalities. Contact us for more details
Why Kick for
Microsoft Power Platform?
We are dedicated to sharing our expertise with companies from across the UK. Our team can answer all of your Power Platform questions and advise on the best solution for your organisation.
If you want to learn more about what the products in Microsoft’s Power Platform can do for you, get in touch with our Dynamics team. With over 300 years combined experience delivering transformational Microsoft solutions and accreditation's including Microsoft Gold and Silver, you can trust in our expertise - we’re here to help.
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Whether you are ready to start scoping or just want to discover more about Kick ICT, our experts are at hand to help.