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D365 Customer Service

Transform customer experiences, build relationships and drive customer satisfaction.

Customers are at the heart of your business and your relationship with them is the key to your success. With Dynamics 365 Customer Service you can focus on building customer relationships, delivering excellent customer service and improving customer satisfaction.

Microsoft Dynamics 365 for Customer Service makes delivering great customer experiences achievable for any organisation, regardless of size. You'll be able to tailor the service your customers receive to best suit their requirements, communicate with them across a wide range of channels, alongside benefitting from in-built artificial intelligence that helps identify customer pain points and provocatively resolve customer issues.

From an employee perspective, Microsoft Dynamics 365 for Customer Service provides a user friendly interface and access to modern tools and solutions that will help your team efficiently manage customer related challenges from the basic to the most complex.

Get ready to modernise your customer strategy, using a single source of data to create exceptional customer experiences.

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Learn about Dynamics 365 Customer Service in less than four minutes

What to expect from Dynamics 365 Customer Service

Personalised Customer Experiences

Provide personalised, contextual interactions on any device and any channel.

Easy to Use

Support employees with intuitive access to everything they need to deliver fast, effective customer service – all within a single application.

Actionable Insights

Access actionable insights that anticipate and support the ever evolving needs of customers.

Enhanced Communications

Interact with customers on a channel of their choice – including chat, SMS, Facebook Messenger, Whatsapp, WeChat, Line and more.

Productive Employees

Manage your employees performance and productivity through built in reports and dashboards.

Improved Issue Resolution

Create a single customer experience with cases to track progress on customer issues, all interactions logged against a case and available to all customer service employees.

Create the ultimate platform

Combine Dynamics 365 Marketing with Dynamics 365 Customer Service, Sales, Project Service Automation and Field Service to deliver the ultimate customer engagement platform

Why Kick for Microsoft Dynamics?

From solution design to support, we deploy over 300 years of combined experience from our 30+ strong team of Dynamics experts.

With multiple accreditations including Microsoft Solutions Partner status, we continually invest in the product education of our team to ensure our customers remain at the forefront of the Dynamics and Power Platform revolution.


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Whether you are ready to start scoping or just want to discover more about Kick ICT, our experts are at hand to help.