CCaaS
Dynamics 365 Contact Center is Microsoft's Copilot-first Contact Centre as a Service (CCaaS) platform. It unifies voice, chat, email, SMS and social in one connected system, using AI agents to support customers and service teams while working alongside your existing CRM.
Microsoft Teams Phone
Microsoft Teams Phone is a comprehensive cloud-based communication service that integrates seamlessly with your Microsoft 365 subscription. Whether your team works remotely, in a hybrid model, or on-site, it brings calls, chat, meetings, and your favourite Microsoft 365 apps together in one secure, streamlined platform.
PSTN Switch Off
The UK's Public Switched Telephone Network (PSTN), the analogue infrastructure that has carried landline calls and broadband for decades, is being permanently switched off on 31 January 2027. In its place, a new all-digital network will deliver higher quality voice calls, fewer faults, and a more reliable foundation for modern communication.
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