Microsoft Teams is a powerful collaboration platform that offers a wide range of features and capabilities to help organisations work more efficiently and effectively. One of the most valuable features is its built-in phone capabilities, specifically Microsoft Teams Phone. With Teams Phone, users can make and receive calls, add and manage contacts, and use call-forwarding and voicemail.

In this article, we'll take a closer look at these features and show you how to get the most out of them.

Making and receiving calls

One of the most basic features of Teams Phone is the ability to make and receive calls. To make a call, simply click on the "Calls" icon in the left navigation menu and then select the "New call" button. You can either enter the phone number or name of the person you want to call, and Teams Phone will connect you.

Receiving calls is just as easy. When a call comes in, a notification will appear at the top of your screen, and you can simply click on the notification to answer the call. You can set up call forwarding so that calls can be directed to your mobile phone or another number if you're not available.

Adding and managing contacts

Another important aspect of Teams Phone is how it lets you add and manage your contacts. To add a contact, simply click on the "Contacts" icon in the left side navigation menu and then select the "New contact" button. enter the person's name, email address, and phone number.

Managing contacts is just as easy. You can edit or delete a contact by clicking on the "Contacts" icon and then selecting the contact you want to manage. Additionally, you can import your contacts from your phone or from another platform, making it easy to keep your contacts list up to date.

Call-forwarding and voicemail

The solution enables the use of call-forwarding and voicemail. With call-forwarding, you can set up your Teams Phone to forward calls to your mobile phone or another device or number if you're not available at the time—this ensures that you never miss an important call.

Voicemail is another useful feature that allows you to receive and listen to messages left when you're not available. To set up voicemail, simply click on the "Calls" icon in the navigation menu on the left side of the screen, and then select the "Voicemail" button. You can record your voicemail greeting and manage your voicemail messages from there.

Through these and many other features, Microsoft Teams Phone works as a powerful and easy-to-use tool that helps you stay connected and productive. Whether you're making calls, managing contacts, or using call-forwarding and voicemail, Teams Phone simplifies staying on top of your communications and proves to be the perfect tool for any team looking to improve their collaboration and productivity.

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